And then front desk person (not Darby) was unsympathetic and frankly rude about it. The valet attendant told us it was free to valet, so imagine our displeasure when a parking fee showed up on our bill. It seems they still don't have their valet act together. Yeah, NOT going to spend $52 plus tax and gratuity so my family of four can eat mediocre food. The breakfast buffet is $12.99/person and they flatly refused to give me a break for my kids (one aged 6) for the meal. First, the good: - Darby, the front desk person was so cheerful and helpful - the pool was superb, especially for an evening swim - funky cool, modern rooms And the bad: - NOT family friendly when it comes to their restaurant. We took a chance on this place, and the results were mixed. If it was up to me, I would add some more organic dishes and healthier-options to the menu like strawberry-fields salad or a some panini-sandwiches but overall I had a FABULOUS time! I will keep coming back to the Hotel Indigo in El Paso as long as the state rates are available and reasonable and awesome quality of service does not change. The Downtowner Restaurant just opened on the 1st floor and their food is delicious. I convinced other colleagues of mine from Higher Education to stay at the same hotel and we all love it. I am deeply grateful for the assistance because I was able to make my flight on time. Terra who was downstairs at the front desk helped me as I was leaving and I needed help throwing some items in the trash. The valet while a lil confusing has been pretty quick to get my rental The staff were very respectful and attentive whenever I needed anything and they were willing to address my concerns and assist me when time permitted. The shower and multi-settings is great relaxing on the muscles 6. The big flat screen TV is awesome and up-to-date 5. The pool is so relaxing along with the view 4. Again, thank you for your comments.The office sent me to El Paso for work and quickly booked the Hotel Indigo. However based on your comments, we will address one specific employee on how she handled the water options and instructions. We respectfully disagree that you were mistreated or that our staff is awful. In all, we do provide alternatives for the different preferences of our guests. The Downtowner Restaurant on our 1st floor always provides a relaxing ambiance for Lunch or Dinner. We understand the entertainment aspect is not for everyone, and for them we have rooms that face East El Paso where you can not listen to any music coming from the Pool and Bar area. Fridays and Saturdays are lively and with entertainment. As for the music on weekends, that is a standard during the summer season. Tcaks in our Hotel, that is the very reason we consistently are placed on the Top 3 ranking of El Paso hotels in Trip Advisor. It is very unfortunate our FD agent on Sunday was not able to make you feel taken care of, we will address this with staff and management. We are disappointed to learn that your experience with us was not a pleasant one Crisol 13. Tcak and the Circa 1963 restaurant is great. Two things that I appreciated in all that mistreatment, Mr. The parties last until two am and guests on the side in the even numbered rooms do not get to sleep. And nowhere for the paying hotel guests to sit and be able to converse over the music. Not a single umbrella to protect from the harsh desert sun. AND They host parties for local people and have the music at 90 decibels (we measured it) at noon in the pool area. Within ten minutes, he had brought a gallon to our room. He said "I firmly believe that we must go the extra mile for our guests." He apologized for the rude treatment I had gotten from the front desk staff. He approached me and offered to bring me the water I needed. What she did not tell me was that there was a Walgreens just three blocks further! At that moment Mr. The lady (Sunday, July 30th 5:10 pm) informed me that CVS was closed. I said I would prefer to go to the CVS pharmacy, because I needed a lot of it. Why did they send me to the 10th floor? At the desk it cost 4 dollars a bottle. (They forgot that the dispensers are only on the odd floors and none of them had any.) When I returned, I realized the were selling it right there. When the front desk finally got water, they sent me to the 10th floor to a dispenser which did not exist. There was not a bottle of water in the entire hotel or in the dispensers for two days.
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